Terms of Service

Welcome to Botanica Body! These Terms of Service ("Terms") govern your use of our website (botanicabody.com) and the purchase of our products. By accessing our website or purchasing our products, you agree to these Terms. Please read them carefully.

If you do not agree with these Terms, please do not use our website or purchase our products.

1. ACCEPTANCE OF TERMS

By accessing and using botanicabody.com, you agree to:

Comply with these Terms of Service
Comply with all applicable laws and regulations
Be legally capable of entering into binding contracts
Provide accurate and complete information

These Terms apply to all users, including browsers, customers, and subscribers.

2. CHANGES TO TERMS

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to the website. We will update the "Last Updated" date at the top of this page.

Your continued use of the website after changes constitutes acceptance of the modified Terms. We encourage you to review these Terms periodically.

3. ELIGIBILITY AND ACCOUNT CREATION

AGE REQUIREMENT

You must be at least 18 years old to:

Purchase products from Botanica Body
Create an account on our website
Use our services

By making a purchase, you represent that you are at least 18 years old.

ACCOUNT CREATION

If you create an account:

Provide accurate, current, and complete information
Maintain the security of your password
Notify us immediately of any unauthorized access
Accept responsibility for all activities under your account

You may not:

Create multiple accounts
Share your account with others
Use another person's account without permission

We reserve the right to suspend or terminate accounts that violate these Terms.

4. PRODUCT INFORMATION AND AVAILABILITY

PRODUCT DESCRIPTIONS

We strive to provide accurate product descriptions, images, and information. However:

We do not warrant that product descriptions are error-free
Colours may vary slightly due to monitor settings
We reserve the right to correct errors or update information
Product formulations may be updated to improve quality

AVAILABILITY

Product availability is subject to change without notice:

We cannot guarantee products will always be in stock
We reserve the right to limit quantities
We may discontinue products at any time
Backorders will be communicated clearly

NOT MEDICAL ADVICE

Information on our website is for informational purposes only and is not intended to:

Diagnose, treat, cure, or prevent any disease
Replace professional medical advice
Substitute for consultation with a healthcare provider

Always consult your healthcare provider before starting any new supplement or topical product, especially if you are pregnant, nursing, taking medications, or have a medical condition.

5. PRICING AND PAYMENT

PRICING

All prices are in GBP (£) and include applicable taxes unless otherwise stated.

Prices are subject to change without notice
Promotional pricing is time-limited and subject to terms
We reserve the right to correct pricing errors
Previous purchases are not affected by price changes

PAYMENT METHODS

We accept:

Major credit cards (Visa, Mastercard, American Express, Discover)
PayPal
Other payment methods as indicated at checkout

PAYMENT PROCESSING

Payment is processed at the time of order placement
You authorise us to charge your payment method for all purchases
Payment information is processed securely through third-party payment processors
We do not store complete credit card information on our servers

FAILED PAYMENTS

If payment fails:

Your order will not be processed
We'll notify you via email
You may attempt to place a new order with valid payment information

For subscription orders with failed payments:

We'll attempt to process payment multiple times
You'll receive notifications of failed payment attempts
Subscription may be paused or cancelled after multiple failures

6. ORDER ACCEPTANCE AND CANCELLATION

ORDER CONFIRMATION

You'll receive an order confirmation email after placing an order
Confirmation does not guarantee acceptance of your order
We reserve the right to refuse or cancel orders at our discretion

REASONS FOR ORDER CANCELLATION

We may cancel orders due to:

Product unavailability
Pricing or product information errors
Fraudulent or suspicious activity
Inability to verify payment information
Violation of these Terms
Orders placed by prohibited persons or entities

CUSTOMER ORDER CANCELLATION

Contact us immediately at info@botanicabody.com to cancel
We can only cancel orders that haven't been processed or shipped
Once shipped, orders must be returned per our Refund Policy

7. SHIPPING AND DELIVERY

Shipping is governed by our Shipping Policy, which includes:

Processing and delivery times
Shipping methods and costs
Free shipping terms
Tracking information
Delivery issues and resolutions

Risk of loss passes to you upon delivery to the carrier. We are not responsible for delays caused by shipping carriers.

8. RETURNS AND REFUNDS

Returns and refunds are governed by our Refund Policy, which includes:

Our 60-day money-back guarantee
Return procedures and eligibility
Refund processing times
Conditions and exceptions

9. SUBSCRIPTIONS

SUBSCRIPTION TERMS

If you subscribe to recurring orders:

You authorise us to charge your payment method automatically
Subscriptions continue until cancelled
Prices may change with 30 days' notice
You can modify or cancel subscriptions anytime

CANCELLATION

Cancel anytime before your next shipment
Contact us at info@botanicabody.com or manage in your account
No cancellation fees or penalties
Cancellation effective after current billing period

10. INTELLECTUAL PROPERTY

All content on our website is owned by or licensed to Botanica Body, including:

Text, graphics, logos, and images
Product descriptions and photographs
Website design and layout
Trademarks and trade names
Marketing materials and content

You may not:

Copy, reproduce, or distribute our content without permission
Use our trademarks without written authorisation
Create derivative works from our content
Use our content for commercial purposes without consent

11. LIMITATION OF LIABILITY

To the maximum extent permitted by law:

Botanica Body is not liable for indirect, incidental, or consequential damages
Our total liability shall not exceed the amount you paid for the product
We are not responsible for third-party actions or services
We do not guarantee specific health outcomes from using our products

12. INDEMNIFICATION

You agree to indemnify and hold harmless Botanica Body, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from:

Your use of our website or products
Your violation of these Terms
Your violation of any third-party rights
Any content you submit or share

13. GOVERNING LAW

These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. CONTACT US

For any questions about these Terms of Service, please contact us at:

Botanica Body
Email: info@botanicabody.com