Privacy Policy

At Botanica Body ("we," "us," or "our"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, make a purchase, or interact with our services.

By using our website (botanicabody.com) or purchasing our products, you agree to the collection and use of information in accordance with this policy. If you do not agree with this policy, please do not use our website or services.

1. INFORMATION WE COLLECT

We collect several types of information to provide and improve our services:

PERSONAL INFORMATION YOU PROVIDE

When you make a purchase, create an account, or contact us, you may provide:

Name
Email address
Shipping address
Billing address
Phone number
Payment information (processed securely through our payment processor)
Order history and preferences

AUTOMATICALLY COLLECTED INFORMATION

When you visit our website, we automatically collect:

IP address
Browser type and version
Device information
Pages visited and time spent on pages
Referring website
Cookies and similar tracking technologies
Geographic location (general, not precise)

CUSTOMER SERVICE INFORMATION

When you contact our customer service team:

Communication content and history
Feedback and reviews
Product preferences and concerns

2. HOW WE USE YOUR INFORMATION

We use your information for the following purposes:

ORDER PROCESSING AND FULFILMENT

Processing and completing your orders
Sending order confirmations and shipping updates
Managing returns, exchanges, and refunds
Providing customer support

COMMUNICATION

Responding to your inquiries and requests
Sending important updates about your orders
Providing information about our products and services
Sending promotional emails (you can opt-out at any time)

WEBSITE IMPROVEMENT

Analysing website usage and performance
Improving user experience and website functionality
Developing new products and services
Conducting research and analysis

LEGAL AND SECURITY

Complying with legal obligations
Preventing fraud and unauthorized access
Protecting our rights and property
Enforcing our Terms of Service

3. HOW WE SHARE YOUR INFORMATION

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with:

SERVICE PROVIDERS

We work with trusted third-party service providers who assist us with:

Payment processing (e.g., Stripe, PayPal)
Shipping and fulfilment
Email marketing services
Website hosting and analytics
Customer service platforms

These providers are contractually obligated to protect your information and may only use it for the specific services they provide to us.

LEGAL REQUIREMENTS

We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to:

Comply with legal processes
Protect our rights, property, or safety
Protect the rights, property, or safety of our customers or others
Prevent fraud or illegal activities

BUSINESS TRANSFERS

If Botanica Body is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email and/or prominent notice on our website of any change in ownership or use of your personal information.

4. COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar tracking technologies to enhance your browsing experience and analyse website traffic. Cookies are small data files stored on your device.

TYPES OF COOKIES WE USE:

Essential Cookies: Necessary for website functionality
Analytics Cookies: Help us understand how visitors use our website
Marketing Cookies: Used to deliver relevant advertisements
Preference Cookies: Remember your settings and preferences

You can control cookie settings through your browser. However, disabling certain cookies may limit website functionality.

5. DATA SECURITY

We implement industry-standard security measures to protect your personal information:

SSL/TLS encryption for data transmission
Secure payment processing through PCI-compliant providers
Regular security audits and updates
Access controls and authentication requirements
Secure data storage and backup systems

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. YOUR RIGHTS AND CHOICES

You have the following rights regarding your personal information:

ACCESS AND CORRECTION

You may request access to your personal information and request corrections to inaccurate data by contacting us at info@botanicabody.com.

OPT-OUT OF MARKETING

You can unsubscribe from promotional emails by:

Clicking the "unsubscribe" link in any marketing email
Contacting us at info@botanicabody.com
Updating your account preferences

Note: You will still receive transactional emails related to your orders.

DELETE YOUR INFORMATION

You may request deletion of your personal information, subject to legal requirements and legitimate business needs. Contact us at info@botanicabody.com to request deletion.

COOKIE PREFERENCES

You can manage cookie preferences through your browser settings or opt-out of certain tracking through industry opt-out tools.

7. DATA RETENTION

We retain your personal information for as long as necessary to:

Fulfil the purposes described in this policy
Comply with legal obligations
Resolve disputes and enforce agreements
Maintain business records

Order information is typically retained for 7 years to comply with tax and accounting requirements.

8. CHILDREN'S PRIVACY

Our website and services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately at info@botanicabody.com.

9. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of our website after changes constitutes acceptance of the modified policy.

10. CONTACT US

If you have questions about this Privacy Policy or your personal information, please contact us at:

Botanica Body
Email: info@botanicabody.com