SHIPPING POLICY
Shipping Policy
SHIPPING POLICY
At Botanica Body, we are committed to delivering your order as smoothly and efficiently as possible. This Shipping Policy explains our processing times, delivery timelines, and important information regarding fulfilment and delivery expectations.
By placing an order with us, you acknowledge and agree to the terms outlined below.
FREE SHIPPING ON ALL ORDERS
We are pleased to offer FREE standard shipping on all orders, including international orders, with no minimum purchase required.
SHIPPING LOCATIONS
DOMESTIC SHIPPING (UNITED KINGDOM)
We currently ship to all UK addresses, including:
- England, Scotland, Wales, and Northern Ireland
- Channel Islands
- Isle of Man
INTERNATIONAL SHIPPING
We offer FREE international shipping to most countries worldwide. Delivery times may vary depending on destination, customs processing, and local carrier operations.
If you are unsure whether we ship to your location, please contact us before placing an order.
ORDER PROCESSING & FULFILMENT TIME
ORDER PROCESSING
Orders are typically processed within 3–7 business days after purchase.
Processing includes:
- Payment verification
- Order confirmation
- Preparation and fulfilment scheduling
- Handover to the shipping carrier
Please note that processing times may be extended during periods of high demand, promotional events, or inventory restocking.
SHIPPING & DELIVERY TIMEFRAMES
Once your order has been processed and fulfilled, estimated delivery times are as follows:
STANDARD SHIPPING (FREE)
- Estimated Delivery Time: 7–15 business days
- Delivery time begins after fulfilment, not at the time of purchase
- Delivery estimates may vary based on fulfilment volume, destination, carrier performance, customs clearance, and other factors beyond our control
Please allow up to 22 business days total (processing + transit) before contacting us regarding a delayed order.
Delivery timelines are estimates only and are not guaranteed.
TRACKING INFORMATION
ORDER CONFIRMATION
After placing your order, you will receive an order confirmation email with:
- Your order number
- Order details
- Shipping information
SHIPPING CONFIRMATION & TRACKING
Once your order ships, you will receive a shipping confirmation email containing:
- Your tracking number
- Carrier details
- A tracking link
Please note:
- Tracking updates may take 3–7 business days to appear after shipment
- Tracking activity may be limited or delayed during transit
DELIVERY DELAYS & DISCLAIMERS
Shipping delays may occur due to:
- High fulfilment volume
- Carrier delays
- Customs clearance (international orders)
- Weather or natural events
- Public holidays
Botanica Body is not responsible for delays caused by shipping carriers, customs processing, or events beyond our control.
INCORRECT ADDRESS
Customers are responsible for providing accurate and complete shipping information at checkout.
We are not responsible for:
- Orders shipped to incorrect or incomplete addresses provided by the customer
- Failed delivery attempts due to address errors
- Packages returned to sender due to incorrect details
If a package is returned to us due to an incorrect address, the customer may be responsible for additional shipping costs to reship the order.
LOST OR MISSING PACKAGES
If your order has not arrived within the estimated delivery window:
- Check your tracking information for the latest updates
- Contact your local carrier or post office
- Email us at info@botanicabody.com with your order number
We will work with the carrier to investigate. However, we cannot guarantee replacement or refund for packages marked as delivered by the carrier.
CONTACT US
For any shipping-related questions, please contact us at:
Botanica Body
Email: info@botanicabody.com